Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of terry flores

terry flores

July 18, 2024

5  out of  5 rating by terry flores
"What an amazing team, their service goes above an and beyond any of my expectation's. Courtney took the time and patience to answer all my questions and truly cared about what is best for my family. The Amber Trott office is top notch! Thank you! Terry Flores"
Profile photo of Taylor Knoth

Taylor Knoth

July 17, 2024

5  out of  5 rating by Taylor Knoth
"Stacie is always informative and helpful when I have questions or need to make changes to my policies. I appreciate her knowledge and patience!"
Profile photo of Wayne

Wayne

July 10, 2024

5  out of  5 rating by Wayne
"Our meeting with Bonnie was both pleasant and productive. Transitioning from working full-time to retirement in addition to moving from the east coast to Tacoma is very stressful. Bonnie helped ease that stress with regards to updating all of our policies in real-time as well as answering our numerous questions. Thank you Bonnie!"
Profile photo of Paalyn Hunt

Paalyn Hunt

July 2, 2024

5  out of  5 rating by Paalyn Hunt
"We have been with Amber and her team for a couple of years now and they have been nothing short of extraordinary. We haven't had to file a claim, thankfully, but we did have them quote out our new business ventures and several other things, and they were always so kind, patient, and willing to assist! Even now as we move out of state, Stacie has been pivotal in making sure our policy transfers to the new state without a hitch. I believe the true colors of a business can be seen in how they treat people who are discontinuing their services, and in this light, Amber's team is truly gold. Stacie has gone above and beyond, even researching new agents to assist us where we are moving, to make sure the transition is smooth for us. We would stay with this team forever if we weren't moving out of state. Also, as a side note, if you live near their office, they have the cutest dogs in the office with them and they often do customer appreciation gifts. I know in the past they've done mugs, boxes of girl scout cookies, and more. These folks really know how to show their appreciation for their customers!"
Profile photo of Sean McCarthy

Sean McCarthy

June 28, 2024

5  out of  5 rating by Sean McCarthy
"Jake was incredibly helpful! I appreciate his attentiveness and strong communication."
Profile photo of David Savage

David Savage

June 27, 2024

5  out of  5 rating by David Savage
"I generally HATE dealing with insurance matters. Recently our insurance company stopped doing business in Washington so we were forced to find new home and auto coverage. After shopping around I eventually found Amber Trott's agency and serendipitously was connected to Courtney Huckabay. Courtney was knowledgeable, professional, and patient with my questions. She didn't try to oversell me on any products we were not already needing. She was able to find us better coverage at a lower cost than we had been paying. This experience I had dreaded, she turned into a pleasant conversation that ended up saving us money. I never look forward to talking with insurance agents, but if something goes sideways and I need to give them a call, I feel confident I'll be taken care of. Thank you, Courtney and Amber!"
Profile photo of Roger Bell

Roger Bell

June 20, 2024

5  out of  5 rating by Roger Bell
"Overall great service and customer service!"
Profile photo of cheryl tiggs

cheryl tiggs

June 19, 2024

5  out of  5 rating by cheryl tiggs
"Courtney, was great, very knowledgeable, polite, professional and worked up policy that fit our needs. Thank you"
Profile photo of Tyler McDonough

Tyler McDonough

June 19, 2024

4  out of  5 rating by Tyler McDonough
"Friendly staff, but the insurance spikes are getting out of control. My rates have increased $30 a month in the last two years, and every time I’ve needed something it’s not covered or I still pretty much pay the entire cost…"
Profile photo of Kamel Jones Jr.

Kamel Jones Jr.

June 13, 2024

5  out of  5 rating by Kamel Jones Jr.
"I recently purchased renters insurance and had the pleasure of working with Courtney. From start to finish, Courtney made the entire experience not just manageable, but truly enjoyable. Her professionalism, knowledge, and attentiveness were exceptional. Courtney guided me through the process with ease, explaining everything thoroughly and addressing all my questions and concerns promptly. What could have been a tedious and confusing task turned into a seamless and efficient process, all thanks to Courtney's expertise and assistance. Her dedication to ensuring I got the right coverage tailored to my needs was evident throughout our interactions. Not only did she make sure I understood the policy details, but she also went above and beyond to make sure I felt confident and secure with my insurance decision. Overall, Courtney's outstanding customer service made the entire experience quick, seamless, and downright awesome. I couldn't be happier with the service she provided, and I would highly recommend her to anyone in need of insurance assistance. Thank you, Courtney, for making this experience stress-free and enjoyable!"
Profile photo of Ryan Johnson

Ryan Johnson

June 13, 2024

5  out of  5 rating by Ryan Johnson
"Bonnie was extremely nice and informative on my current plans and changes that have been put into effect. She is very knowledgeable and even helped me learn more about insurance today."
Profile photo of Mandy Curry

Mandy Curry

May 24, 2024

5  out of  5 rating by Mandy Curry
"After having our daughter’s car window replaced the glass company was giving us the runaround and was extremely rude when I tried to get the issue fixed. I put in ONE call to Stacie at Amber Trott State Farm and before an hour has passed, Stacie had it 100% taken care of. She was kind, caring, listened to me, and was ready to help with everything!!! It is times like this is really appreciate all they do for us and am so thankful we have our insurance through them!"
Profile photo of stephanie verzola

stephanie verzola

May 17, 2024

5  out of  5 rating by stephanie verzola
"Jake from State farm his service was on Point! He focus on what we needed, helped us w/any questions and saved us $$. Amazing service! He is right person if your looking for any kind of Insurance. Thank you : Jake"
Profile photo of W01278 FRN

W01278 FRN

May 7, 2024

5  out of  5 rating by W01278 FRN
"Amber and her team have made my second experience with State Farm much more pleasant than my first and I thank them for all their patience in helping me navigate through past issues!"
Profile photo of Colton Hotvedt

Colton Hotvedt

April 18, 2024

5  out of  5 rating by Colton Hotvedt
"I had the absolute pleasure of working with Stacie. She was knowledgeable, professional, energetic, and very kind. Because of Stacie, we are thrilled to be working with Amber's office for the indefinite future!"
Profile photo of Krista Brown

Krista Brown

April 16, 2024

5  out of  5 rating by Krista Brown
"Amber's team is always very responsive with any questions I have. They return all emails and calls VERY promptly. They also answer all of my questions and frustrations with insurance. As frustrating as the insurance system/prices are in WA state- they are calm, patient and very helpful at breaking everything down to something I can understand."
Profile photo of Laura Collins

Laura Collins

March 27, 2024

5  out of  5 rating by Laura Collins
"Best experience I’ve ever had dealing with an insurance agent! Kristina was a delight to work with. She is knowledgeable, thorough, and patiently answers any questions that I have."
Profile photo of Alyssa D’Oyen

Alyssa D’Oyen

March 21, 2024

5  out of  5 rating by Alyssa D’Oyen
"Great experience through and through. I'm new to the area and Jake from State Farm (hehe) helped me set up my renters insurance and gave me some really good tips. Stacie was prompt and easy to talk to over email. The whole team seems to work efficiently and professionally. Definitely recommend this office!"
Profile photo of Nelson P

Nelson P

March 16, 2024

5  out of  5 rating by Nelson P
"I got a referral from my best friend to State Farm, since my auto insurance was high. I talked to Kristina from Amber Trott (State Farm) and told her I would like to compare the prices between State Farm and my previous company. She took her time to compare each policy with me. She also patiently answered all of my questions. At the end, I decide to change my insurance to State Farm. I will refer Amber Trott to my friends if they want to review their insurance policies. I would also like to thank Kristina for her help in the process. Thank you."
Profile photo of Demi Evans

Demi Evans

March 15, 2024

5  out of  5 rating by Demi Evans
"These guys really make it easy for you!!! Very happy to be a customer since I moved to WA with you all being friendly and to the point when it comes to insurance."
Profile photo of Rachel Nguyen

Rachel Nguyen

March 8, 2024

5  out of  5 rating by Rachel Nguyen
"Amber was incredibly helpful and kind. She took the time to sit down with me and explain the differences between the Texas and Washington! She also got my new plans created all within 3 business days. 10/10 recommend! Great service!!"
Profile photo of Jim D

Jim D

March 6, 2024

5  out of  5 rating by Jim D
"The attentiveness and help I received was impeccable. I was impressed, and will definitely recommend."
Profile photo of Arnulfo Perez

Arnulfo Perez

March 2, 2024

5  out of  5 rating by Arnulfo Perez
"Jacob truly cares about the clients he serves. He went beyond office hours to finish my policy before we went on vacation. Giving us peace of mind. Thank you!"
Profile photo of Alejandra Villeda

Alejandra Villeda

February 16, 2024

5  out of  5 rating by Alejandra Villeda
"Amber and her team exemplify excellence in service. Their genuine care and expertise shine through both over the phone and in person. While navigating car and life insurance can be daunting, Amber and her team alleviate any apprehension with their knowledgeable and transparent approach. Stacie's exceptional service merits recognition, as she consistently imparts clarity and understanding in our interactions. Jake's ability to convey information with ease and humor fosters a calm and comfortable environment. Moreover, the team's attentiveness ensures that any questions or concerns are promptly addressed, leaving me feeling valued and heard. I am truly grateful to Amber for her dedication to providing exceptional service and for cultivating a team that upholds this standard. Also, Hugo is the cutest (:"
Profile photo of Lisa Clark

Lisa Clark

February 16, 2024

5  out of  5 rating by Lisa Clark
"Amber and her team are AMAZING! I switched to increasing premiums and I'm so glad I did. They are wonderful, kind and easy to work with."